Disgusting Service

I write this email as I walk out of gateway checkers hyper with absolute disgust at their ********** customer services and poor interpersonal relationship. The mere lack of respect obviously stems from their management. Having bought a few grocery items we attempted to pay with an fnb credit card however we were informed that fnb was apparently offline. In the next 15minutes someone by the name of Sam attempted to assist the customer in the next till with a transaction with a backup machine. Obviously the backup machine had not been checked or personnel had not been taught as they continued to run around headless regarding the transaction but whatever the reasoning was the rest of the fnb customers were just left waiting, but what I can say is atleast the person called Sam appeared pleasant. Then came along the assistant manager Rackesh with an attitude unbeknown to even the president of the United States. He didn't even bother to apologise at any point for the long wait and when asked whether I would be able to withdraw money he very rudely said no. When I brought it to his attention that there is a lack customer services he abruptly ignored me but handing me a receipt.