Disgusting customer service from checkers Sixty60

I am extremely angry about the order I placed today. Order number ***.

I ordered AA X2 Super Alkaline Power Batteries. They cost R39.99. I actually clicked on the AA batteries myself, otherwise I would not even know the price. I even have the picture to prove what I selected. I do not know what discrepancies your system had but it decided to choose AAA X2 Super Alkaline Power Batteries instead. I did not order AAA batteries. I already have AAA batteries in my house for my remotes. I needed AA batteries for my health related equipment.

Because your online system forces people to reach R150, I had to add more things that I did not even need. Then I still had to pay a R36 delivery fee because I am bedridden, not feeling well and needed those AA batteries urgently. All of this was pointless because you delivered the wrong thing.

What ****ed me off the most is the call I made to your customer service. Reference ***. The agent was rude, refused to listen and made it seem like I am lying. She basically insulted my intelligence. For heaven sake, I am not some illiterate who does not know what they are doing. I work for State Intelligence and I have a Masters degree in Forensic Accounting for a reason. I cannot stand people who undermine my intelligence.

She needs to be reminded or sent for training about the Consumer Protection Act and how to treat customers fairly. A good business understands the customer is always right. You deal with the customer complaint first and everything else follows.

Then for her to tell me to go to the shop for an exchange, honestly that was the final insult. If I had the capability to go to the shop I would have saved my R36 delivery fee. That is common sense. Checkers can learn customer ethics from Mr Delivery and Uber Eats because they actually know how to treat people.

At this point you can just delete my profile. I already ordered from Pick n Pay using Mr D after this nonsense and I got the correct order immediately. Pick n Pay always apologizes and treats customers with respect. I do not even know why I still have this app.