Disgusting customer service from an Admin Manager

Hi, I had a worse experience with Rovoida today when the pin for transferring funds at money market was incorrect. She was called by the consultant who was helping me and on her arrival I explained what had happened and she started raising her voice on me and telling me that million of people use the money market transfer everyday. I was told that it will take 3 days to resolve the matter however she said it will be resolved by her without even giving a commitment to do so. It is at this point where she started telling me the system has nothing to do with the error, raising her voice again even after I had asked her not to. She then walked away. <br> <br> I believe that she has not behaved in a manner that someone in her position (Admin Manager) should have and as such I believe she has a bad attitude and raising a voice to a client in front of other clients even when the client ask you not to is unacceptable and I will not tolerate it from any person for that matter. <br> <br> I demand a written apology from her for the insults she directed to me. Her attitude is really unbecoming and she does not belong in customer service arena I believe. I hope this will be dealt with the soonest.<br> <br>