Disgusting Customer Service

There’s nothing that frustrates me than having a company that’s offering a service negligent and failing to account. So Here I am at 15:18, place an order for my super meal and then I process everything, I receive a confirmation e-mail of the order and I get an estimated time for delivery on the App and the status was the same until 17:50

So, I decide to call the helpline and boom I talk to an agent who doesn’t understand customer service at all. I mean I wouldn’t have called to check the status with you if it was updated on my App. So, the lady I spoke to says to me my order was cancelled due to failed payment and I am thinking to myself what the hell is going on, I mean my debit card has money so what’s the problem she then says the payment took long to clear, I got surprised because on the email it says the payment will only be taken off my account upon delivery for now it is reserved for purchase.

I obviously told the lady that but she was convinced that I did not check my order status even after I explained to her what it was saying on my App, she was adamant that it was my fault.

Ticket ***

**** service No email no nothing when there is a problem with your order payment.