Disgusted as they have no clue on how to treat customers

I made use of Sixty60 and after receiving my order I discovered that they placed 2 x 2L cooldrinks on top of 2 packs of sausage rolls which crushed the sausage rolls and some of the chocolates in the package. Because of past experiences, I have opted to not use the service that much any longer and yesterday I had to leave to meet clients at my office, I ordered these items so that my kids can make them something to eat when they get gone from school as I will still be in meetings then. After lodging my request for the damaged items on their App, about w hours later I receive an email stating that my account was flagged and blocked and that I should forward them pics and proof of the damages and once they satisfied they will then unblock my account after 1-2 days. What **** is that. I reached out to them requesting a call back as this is in no way my fault. It's the same when visiting their stores and the till packers will want ro place your bread at the bottom of the shopping bag and load other items on or either squash the bread by squeezing it into a shopping bag when there's clearly no space and when you either take it out or ask them if they can not place it in there, it's as if you as the customer is being funny. Anyway, thanks Checkers but I will shop with my feet and rather make use of your competitor. Do you not understand that I'm not phased about a refund but has it ever occurred to you the inconvenience you have ro go through to now drive to a store, get the items that was supposed to be delivered that was paid for and then return home. What's the point then as the customers inconvenience is never taken into account but rather just your company's bottom line. Thanks for showing me, my family and acquaintances your true colours.