Disappointing service

Checkers has been one of my favorite stores for many years. However I have been very disappointed with the online sixty60 service. I placed an order Sunday, 10 October and canceled it because I was too early to purchase wine. As usual, they billed me and still delivered the other few items. They suggested I place another order for the "out of stock" items but I realized that it was too expensive and canceled the second order. I was referred to the 0800 number by staff at my local branch to get a refund for my initial order when I could not get the wine. I was told that my second order was canceled and my money will be refunded. However to get through to them is impossible. I was on the phone three times for about 30 minutes each and still not able to speak to someone. I called my local branch again, my details were taken but no-one called back. I hope someone will read and respond to this review