Disappointing Service

Very seldom is it that I'll raise a complaint about Checkers or Checkers Sixty60 but after my experience yesterday, I have no choice.

I placed an order for a small item, delivered in half the time which is fantastic! However the packaging of the item was damaged. I can't do anything about it on the app and says I need to go into store - That's strike 1, I ordered online because I can't get into a store. This immediately escalated to strike 3 when my driver got to me, she was eating an ice lolly and had no professional etiquette, never even bothered to greet and made a comment saying she needs a break. I raised my concerns through a query via the website and haven't received a response since. Reference ***

I'm not sure if it's because I don't spend as much money on the app as other customers or if this driver just wasn't in the mood to work but honestly this behavior is unacceptable. While Sixty60 is convenient, as paying customers, we expect a certain level of service. Hopefully this reaches the right people to address and resolve my complaint because I'm quite disappointed