Disappointing customer service

Very disappointing experience at Checkers Hyper Blueroute. My partner and I bought steaks for dinner yesterday and when we got home and opened the package we discovered it was rancid. I then called customer service and had the phone put down on me. I went into checkers blueroute to sort this out and was met with the worst customer service I’ve experienced. Very dismissive and rude staff. All I wanted was to exchange the steaks and I was then told they could only refund the money and would advise against going to re buy steaks from them as they couldn’t guarantee the steaks would be edible!? and that there was no one there to cut fresh steaks for us. We then had to rush to find another store open to buy dinner.