TR
Tristen R

1 reviews | Active since Oct 2019

16 Nov 2023, 11:11

Disappointed and disgusted with lack of assistance

I was involved in an accident with a checkers sixty60 driver. He had overtaken a vehicle that had stopped to turn and because he was driving so fast he could not stop or avoid me and smashed into me. After speaking to customer service they had advised me to speak to Pingo who is the outsourced company that does their deliveries. Pingo had told me that they have reported to their insurance company and I must now call them to sort out the details. My car is absolutely damaged and not driveable. I had sent an email to Pingo asking them to arrange for a courtesy car as I need a vehicle to transport my wife and myself to and from work and my son to school. Pingo however has no empathy at all due to the fact that I almost lost my life. They told me to contact their insurance company to arrange for a vehicle. Their insurance company,outsurance, advised me that they do not give out courtesy vehicles as it is not in the insurance plan that Pingo has with them and that Pingo is aware of that meaning they just wanted to be difficult with me. There after I have sent numerous emails to checkers customer care and a regional manager named Rehas Cotwal for assistance. I have not received a single response or acknowledgement of my emails. Checkers being a big company as they are, absolutely does not care about their customers. I have been a loyal customer for years but am now disappointed and disgusted in their service. All I ask is for them to arrange for a courtesy vehicle as the insurance company says it can take up to 3 months for the claim process to take place. As such a huge and respectable company I would have expected them to be proactive,however they just have a don't care attitude. Christmas is coming up and I do not have a vehicle do anything which is so unfair. Checkers just does not care. Checkers sixty60 drivers are always rushing to get their deliveries done and put all other drivers and pedestrians at risk. Checkers and pingo don't want to take any responsibility and are showing no empathy and I will not take this lightly. I am going to appeal to anyone I can to get checkers sixty60 banned from the roads. Just the day before my accident,there was an accident involving another checkers sixty60 driver who did not stop at the red robot. This just shows what a danger they pose to the rest of us. On top of all this,I have been through all previous complaints on hello Peter and it seems checkers only replies to people if they know they are not in the wrong. Will never shop there again.

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