Deterioating customer serveses at Checkers Gezina

2 Jan 15h05 - CHECKERS GEZINA As my mom was not feeling well she asked me to go to Checkers Gezina to collect her SASSA. When I got to Checkers Gezina they only had 6 tills open and most of the Q was so long u started in the aisles. I asked which one was the SASSA Till and was told the last one (no 4) but as I got there there was no one. So I went to the second last Q (first one with a teller) (Now I have done this before and know that when you get to the front the supervisor is called and she uses the money in her moon-bag. But this Supervisor had 2 and when asked rep**** she only has R3000 and they must tell me to go to second last till. (in her languish) as that till has been open the longest. So I ended up in longest Q . When I saw some one open at 5 I went to ask if he now does the SASSA and was told no but if I stand at 4 the teller will come. But then the supervisor came and said no I must go back to long Q at the back only that teller can help me. The Old people behind me was called to teller 5 and was helped. So I went to the manager to complain and the Supervisor over ruled him and again insisted that I go back to the long Q. So my Question Is Does Checkers Gezina not have enough money. Do thy not need have the same protocol as all the other Checkers or is it just my face that is the problem. Can you imagine if my sick mum was shuttled around like that. Because after 20 min I left very angry with out the money. If Checkers does not what to help with SASSA PLEASE JUST SAY SO. As a supervisor can over rule a manager. I normally go to that Checkers but will now tried the Pick and Pay or Spar as Checkers Gezina's customer serves has relay deteriorated.