Denied refund after being sold wrong product

This week my Mother went to Checkers to buy airtime. My mum has been with Vodacom since moving to SA in May of this year, she goes every week to buy airtime and has never had a problem. This week, after buying the airtime a while later she went to top up her phone, at this point she realized that she had been sold Telkom airtime and bot what she had asked for Vodacom. My mum then took the slips back to Checkers and asked for the top up she had requested. The girl behind the counter was extremely rude and exclaimed that "you asked for Telkom and thats what you got" she then said "anyway you should have checked it before you left" Now, to be clear, my mum doesn't at this time have a telkom line at home so she doesn't even know what Telkom is!!! There is no way that my mum asked for Telkom as opposed to Vodacom. My mum then requested to speak to the manager a Mr Van Rooyen. Mr Van Rooyen also dismissed my mum and basically made out she was senile (my mums only 62 and very with it). I believe there was also a race element to this as my Mum originates from the UK and the girl who misold the airtime did not understand her properly but obviously will not admit too that ( my mum does not have a very strong accent I must say). Finally, what would have been the point in checking the slip before she left since you have already stated that you do not refund airtime!! That is exactly what has happened here, you sold the wrong product and the transaction had gone through therefore you could not refund without taking the hit for the amount yourself.

I am disgusted in the way that my Mum was treated on this occasion, Checkers would do well to remember that Parys is a small town and people talk, I will make sure everyone I know hears this story.