Deliver in 60 minutes, sort out issues halfway if lucky in 60 days

Horrible after sales service. They deliver in 60 minutes, but take days to sort out a simple complaint. Logged a complaint on wednesday, expired meat delivered. Been escalated, 2 days later no feedback yet, no refund yet. Spoke to agent yesterday, escalated again. Said they will refund me, wont cover delivery. So i now need to pay R110 for a piece of steak that cost R75. Shocking. We use you every week. If this is the way I am treated, I will easily go back to onecart or zulzi. They sort out issues instantly.