Delayed order

Hi

My name is Simphiwe Zondi from Cornubia flats on the new RDP houses by Cornubia mall. My email address it *** and my contactable number is ***.

I successfully placed an order today 2021/08/28 on 60Sixty app at 02:37pm and delivery time stipulated on app was showing 15:00-16:00. At 15:00 exactly when it supposed to updated from order status to shopping status instead the delivery time got updated again on the app. It went to 17:00-18:00. I made first call at the 60Sixty client care at 16:07 to inquire about my order which I placed at 02:37pm. The agent which assisted my with my issue did reach out to the store handling my order and got back to me and advised the store device has issues however as she had let them know of the order they already doing the shopping and apologized for the delay caused and I was okay with that also taking into consideration that maybe perhaps it delayed due to it. However the weather had nothing to do with my order being delayed to be shopped at the store since till 16:07 my order on app was still showing 'order placed' as the status.

Only after the call initiated the store started doing shopping from their end and I was happy seeing that now atleast they shopping my items purchased. After they finished shopping at 16:33 they delayed transporting my order again until it was 17:00 when it was showing that my driver is already on the Way. Yet when tracking the driver she was still at the shop for more than 10min after the app showed that my driver is now on her way.

My order placed at 02:37pm only arrived at 17:44.

I did call the store manager to complain about what happened. Instead the store manager shifted the blame to 60Sixty department and advised to give me their number so that I'll found out what exactly happened yet I did let him know that I firstly called them during the whole process until my order was successfully delivered and unfortunately the delay was on their side as they did confirm when calling that the order was successfully placed and looking at the time my order was placed it supposed to have been shipped long time ago. Also told the manager what the agent told me after they had confirmed what wrong happened with my order placed. The manager got angry with me as the customer yet he can hear very well that I am also angry due to this whole process. He ended blaming the 60Sixty people yet they are the one which ensured they keep on contacting the store until my order arrived.

I am not a person that usually complains about something but this I couldn't let it go and I am really angry due to this whole thing which just happened today. I took screenshot of everything from app. If you require call recording between myself and the manager I'll be more than happy to provide it.

Worse one of the items I wanted to buy for my sister as it her b.dai today which was available on the app when I placed the order due to delay on their side when they shopped my order unfortunately by that time the item was already out of stock.

I would never ever shop with you guys and I willing to let people know about this experience and if not fixed I'll be more than happy to raise my issue with the burriers because I feel like my rights as consumer was not taken into consideration by the store and being spoken to as if I don't know what I am complaining about also that aggravated my anger even more.

I bought this staff with my hard earned money this was not freebie I got to be treated like trash. I know it was not much money I bought with however this experience will make many customers don't want to buy with the shop.

Regards Simphiwe Zondi