Declining services

Checkers White River Crossings in White River Mpumalanga. The last year the quality of everything just gets worse and worse. The food, the staff. Once I bought biltong there and there was mould inside. Bought pork and it was bad. When using the 60/60 app, you don't get half of your stuff. Just now had another problem with their 60/60. Ordered on the app and that they should deliver today at 15:00, it's currently 16:35. The order has YET TO BE PACKED. What kind of service is this? Reversing the order, Checkers sort out your managers at Checkers White River because they'll drive it into the ground