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More than half of my purchased items did not arrive. I immediately submitted queries via the app, however, I didn't receive verification that my query had been received, so I resubmitted it. Again, no verification was received so I sent an email. I have just received an email from "The Sixty60 Team" saying that I need to submit my query via the app and that I have 24 from receipt of delivery to do so!!! This was done, yet my refund is being disputed. They are quick to take money and then have no problem leaving you to deal with their mess. I haven't experience this level of bad service in a very long time. Pathetic!