1 reviews | Active since May 2017

09 May 2017, 21:46

Customer service

<p> I went to Checkers this afternoon the 9th of May 2017... Stood in the long money market queue, when my turn arrived, I told the teller, I need an amount of R1100 as a cash back from my account and R1500 from the money market transfer. She advised she does not have the amount and referred me to another person who advised I go to teller 10. There I stood in line again, reaching the teller she advises me she doesn't have the amount. I explained to her that I was told to come to her till because when she was asked if she has the amount to assist me she agreed. "I dont have that amount" her response; with no further assistance. I asked for the manager: Veronica Godloza, who come; when she arrived, started pointing at the lady behind me "she was 1st, she was 1st" neitherless I explained my situation and she told me to go back to the money market till, she will borrow money somewhere and assist me from there. I give her my bank card. "You have to do a cash back from the tills" she said. "But I was at the tills and you told me to come here because the tills have no money" I responded. "Go back to the tills", she then walks away, and when I asked how shes walking away without assisting me, she says "I dont have time for this". I asked for customer service number and the lady working there responded "I dont know it" with no effort to assist me what so ever.</p>

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