Consumer Complaint

Hi

I just had one of the worst experience in my life at Checkers Square in Sunninghill. Today at about 13:15 we went to buy lunch (ready made chicken) to find out that the chicken is stale and we took it back requesting for a refund because of fearing for food poisoning but one of the managers suggested that we take another chicken, with the impression that the manager would never give us another stale chicken. To find again that the also this second chicken is stale again, this happened with in less than an hour from returning the first one. Then we told them that now we want the store manager to come and account for this so we can get refund and compensation for wasting our work time and petrol but they refused to compensate us for our time wasted and petrol but insisted that we should settle for refund. This is unacceptable because initially we told that we don't want any chicken anymore the first time but they insisted which we feel that they have imposed stale food upon us therefore we are taking this matter up with the customer ombudsman. We have also spoken to the area manager as to how we can resolve this matter but instead of focusing on resolving the matter he became rude to us saying that we can do whatever we want to do. This showed us very clear that checkers does not care about consumers but profits. We will not live this matter hanging. The names of the two managers we interacted with at the store are WALTER and FAITH.