Concerned Complainant

<p>To whom it may concern</p> <p> </p> <p>I would like to state my complain with regard to the following staff working Checkers Westgate Mall:</p> <p>Assistant Manager: Glorius Nyathi</p> <p>Nontombeko Mundane: Customer Service Staff</p> <p> </p> <p>Today, 22 January 2017, I went to checkers with my friend to find out about my lost grey purse written Telkom with cards and external drive in it. I went to customer service and found the lady by the name of Nontombeko Mondwani to ask about the purse. I told her that I lost a week before when I was buying stationery for the kids. After paying at the cashier’s counter I do not know that I lost my purse at checkers or any other place.</p> <p> </p> <p>Nontombeko told me that the purse is not the basket where Checkers put lost items. The lady told me it is not their responsibility in the shop to look after the purse. Then I asked her whether is she working alone in the counter and she said to me the other Customer Service Staff are not working in the counter today. I asked Nontombeko again whether it will be possible to ask that staffs that are not there, when they come to work, to find out about my lost purse and she continued to tell me that it is not their responsibility. I heard somebody talking by the telling the lady to stop talking. The voice was coming from the back office. I was in the impression that the person working in the back office will come to me and resolve the matter thinking that she is the manager. This lady is Glorius</p> <p>and told Nontombeko not to continue to talk to me. </p> <p> </p> <p>To my surprise, when Glorius went out of the back door, Glorius responded to me with a funny face that she is helping the customer. When Glorius came back, she responded to me very badly and said Nontombeko helped me and I started to realise that she is taking things personal rather than acting like an assistant manager. She ended up using excuses that I am pointing a finger at her and told me that Nontombeko told me the right thing, without giving me a chance to explain the matter. Instead she kept on being rude to me and said Nontombeko told me. Glorius started to threaten me that I am pointing a finger to her. I was expecting her to help me as she is a manager. Is this not the responsibility of the manager if her subordinate cannot resolve for her to resolve the matter?</p> <p>When I went to find out who could help me in the shop, she came in that counter to show off about me and provoked me.</p> <p>I fill disrespected and discriminated as a customer, since the other customer was treated very well, even though the matters were different. I am also a customer; I need to be treated like a human being.</p> <p> </p> <p>This is not about me only; any customer can lose a sensitive item and can become stressed. I</p> <p> </p> <p>Yours sincerely</p> <p> </p> <p>The concerned customer</p> <p> ********** </p> <p> </p> <p> </p>