Compliant

In December 2023, I purchased an Exceed Power Station (800W) for approximately R5600 during the Black Friday special. Unfortunately, the power station only functioned for three months, despite not being used daily. I returned it, and instead of being informed about the issue, I was given a new one. However, the same problem occurred, and the power station stopped working.

In late October 2024, I visited the store to express my concerns and encountered a consultant named Sam, who was extremely rude. When I tried to explain my concerns, he stated that there was nothing he could do. On the same day, I called the customer service department to lodge a complaint, as the product was still under warranty. I was advised to return the power station to the store, which I did. Franco assisted me at the store, took the power station, and failed to provide any feedback. This occurred in November.

Yesterday, on January 7, 2025, I called to inquire about the status of my complaint. The response was that the issue was still being handled by the head office, and I would receive feedback the following day. Today, I had to call the store again and was transferred multiple times before deciding to contact customer service to lodge another complaint. I then received a call advising me of the same information I had been given the previous day. I am extremely disappointed with the service I received from Checkers Hyper Vanderbijlpark. Reference number: ***.