Complaint Regarding Poor Service at Checkers Gateway Store

Dear Checkers Customer Service,

I am writing to express my dissatisfaction with the service I received at your Gateway store on 28 oct 2024

During my lunch break, I attempted to withdraw cash back from the till. Unfortunately, the floor manager, Valencia, entered incorrect information into the system, which resulted in a significant delay. I had to wait while the staff called the bank to verify the information, causing me to return late to work. This delay led to disciplinary action against me for being late.

Despite eventually receiving the cash, I was not compensated for the inconvenience or the additional parking costs incurred. This incident is not an isolated one; I have experienced poor service at this store on multiple occasions. The store often lacks proper queuing lines, leading to long wait times, and the staff appears disinterested in assisting customers.

Valencia was so rude to me , when I got upset for the delay , she shuts be up and speaks any how to me, , plus she was not able to find a high manager to assist

I hope you will address these issues promptly to improve the service quality at your Gateway store. I look forward to your response and a resolution to this matter