Complaint Regarding Low Carb Products online shopping

Subject: Complaint Regarding Low Carb Product Availability

Dear Checkers Customer Service,

I am writing to express my frustration regarding my recent online orders at Checkers. On multiple occasions, I have attempted to purchase low-carb bread and other low-carb products online. Despite placing orders, it is not indicated online when these items are out of stock. When I attempt to substitute with alternative low-carb products, I am again informed that they are unavailable in-store.

This has been extremely frustrating, as low-carb products were the primary reason for my orders. Additionally, it appears that store staff are not always aware of the location or availability of these products, which further complicates the shopping experience.

I kindly request that your team reviews this issue and provides better training or systems to ensure accurate online stock information and improved staff knowledge regarding low-carb products. This would significantly enhance the customer experience and prevent similar frustrations in the future.

Thank you for your attention to this matter. I look forward to your prompt response.

Kind regards, Joy ***