Complaint - poor customer service

I visited Checkers Seadoone Mall on Tuesday 26 March 2024 after a consultation with my Doctor and what should have been a quick check and refund situation...took me about 90 minutes... the Manager and her staff had me running from pillar to post, saying that they had to review their camera footage of my interaction with their cashier. I only noticed after getting home that I had been charged for an item I hadn't purchased and wasn't amongst the few items I had bought! They could see something but they weren't sure what it was and they tried to do a screenshot to show me but their systems had frozen and they had to reboot and so it was taking time.

I was quite rightly highly upset, I'm a senior citizen on chronic meds and need to eat and rest. I cannot drive at night and in the dark. I told the manager if they knew that it was going to take so long why didn't they just take my details, review the footage and call me in the next day and advise me.

I left Seadoone Mall at about 18;30 and it was dark and I nearly had an accident as I was still so agitated by this whole episode. I had been thrown totally out of my routine and this experience was so traumatic that I will avoid using this store going forward and will not recommend it at all.