Complaint

Dear Checkers Customer Care,

I am writing to express my deep concern and disappointment regarding an experience I had at your Gezina branch.

On 11 October 2025, I purchased a can of chakalaka from your store. Upon opening it at home, I immediately noticed that the taste was off. After checking the packaging, I was shocked to discover that the product had expired on 11 August 2025 — a full two months prior to my purchase.

Selling expired food products is a serious health and safety violation, and this incident is completely unacceptable. It poses a potential risk to consumer well-being and raises serious questions about the quality control measures in place at the store.

I urge you to:

- Investigate how expired stock ended up on your shelves

- Immediately remove any other expired items from the store

- Provide assurance that such incidents will not happen again

- Advise what recourse is available to me as the affected customer

I expect urgent feedback and appropriate corrective action.

Kind regards,

Tumi