Complaint

Humble greetings Senior officials H.O.D Officials Ladies and Gentlemen

My name is DR Natheer Wakashe I reside at number 2 Duiker Street Virginia. I recently visited my local checkers in Virginia 02/08/2022 14:00pm after a gruelling drive of about 2hours trying to locate a place,where I could withdraw my cash send from Capitec,hence realised don't have my card on me physically thus needed to purchase petrol! Upon arrival was meant with hostility and rudeness from a elderly Afrikan lady by the name of "Deborah Ntobela",whom works at the Money Market inside Virginia Checkers! Without even attempting to assist me she rudely said "The Capitec cash send is slow/not working"thus subsequently referred me to the lady next to her who also had convinced me that the system is not working without attempting. Unsatisfied with their reply I seeked the help of "Botha"whom is said to be the Grocery Manager,unfortunately also his leadership skills proved flawed as the lady kept passing remarks which as a patron of Checkers was left speechless. Having worked prior for many big brand I know the impact such an attitude can have on a Brand like checkers when coming to customer satisfaction,and I fear should people like "Deborah Ntobela" be around would result in the tarnishing of the brand. I have included below the complaint book entry as they Bluntly refused to give me a pen to fill in the entry. Hence will use this entry to make a follow up on steps taken to address this type of behaviour inside checkers. Look forward to your reply with an amicable solution to this prevalent problem.

Regards N.Wakashe *** Occupational hygienist