Complaint

Last year, I lodged a complaint about the Exceed Power Station, which stopped working after just three months. This was in October. On Friday, January 10, I was contacted by Trevor, the manager of Vanderbijlpark Checkers Hyper. He assured me that he would investigate my complaint regarding the power station, which I had received twice within a year, yet still encountered the same problem.

Currently, Vanderbijlpark Checkers Hyper has had the power station for three months and is holding the funds I used to purchase it. Meanwhile, I have not received any updates or feedback. I am starting to wonder if this is a case of discriminatory treatment or if this is how they treat all their customers. At this point, I feel that this issue needs to be escalated further, as I am going around in circles. Even the manager failed to follow up with me today, January 12, as he had promised.