SB
Samantha B

1 reviews | Active since Apr 2019

26 Aug 2022, 07:09

Close the Doors at Checkers - Fourways Mall - Manager Roshan - Unprofessionalism Attitude- who really does not know the CUSTOMER COMES FIRST!

Replace that Pathetic, Morbid, Sickening Store with Shoprite or Pick & Pay Hyper, ANY OTHER STORE, NOT THEM!!

It is a complete nightmare for me & as I discussed with many, having to make a stop at Checkers or to run in for something we forgot to buy somewhere else at the mall.

Customers do not receive a polite greeting or smile from Staff members upon approaching the entrance, or when walking down the aisles; Nor from 95% of those Sad, pathetic, morbid faces, when arriving at the check out till points! The blunt rudeness is actually “expected” at ALL times! It’s a FREQUENCY.

I had many unpleasant confrontations at Checkers Fourways; A store that pushes Customers far away, avoiding them from doing their Monthly Shopping, there! I probably popped into Checkers Liquor Store, for a bottle of red wine, at R39, twice, this year! I try my utmost best to AVOID Checkers Fourways ALL the Time! Here’s Why: Why should I support blunt, uncouth, rude shallowness , who does not give two hoots about “certain” customers! I honestly don’t care if those people lose their jobs! They doing absolutely nothing to secure it.

There’s always “complaints” pertaining to staffs rudeness, [read Hello Peter, that they also ignore, really says a lot] & You find yourself questioning & asking Why, What is the Problem at this Store?

All you have to do is, Call the Manager.... Everything will add up; & Everything will be made clear to you -When he Roshan the Manager stands in front of you !

Manager Roshan approaches, All Broad Chested-as arrogantly as can be, displaying his tattoos; his whole approach is sooo scary! One actually feels like running out of that store, wishing there was a gale force wind to assist with getting you out as fast as possible!

Please, don’t misinterpret this, I’m not pointing fingers at features; the ALMIGHTY made us ALL!

It’s this Manager/s & including his staffs attitude & approach toward the Customers: There’s no Respect, Etiquette or Dignity toward the Customers , who makes it possible for them & their families to have a plate of food in front of them every day! They not grateful that it’s thanks to the Customers that they still have jobs too!

My last encounter was last week when I questioned them as to why the store no longer does Flight bookings! My Goodness, the blunt, “I don’t care about You the CUSTOMER” attitude Received from Staff & Roshan was pathetic!

I looked at him including the staff ; then said, “ I came from Pick&Pay store, that happens to be crowded with Customers, there’s a handful in this Store now & on so many other occasions, what does it tell you?”

He arrogantly nudged and nudged and just kept on nudging: What a Shame for Checkers. A Manager without Skill or Wit; who really does not know anything about putting Customers First!

He seriously needs Emergency tutorials; perhaps to be sent to view the Management professionalism at Pineslopes Spar - He desperately needs it.

Then again I suppose his completely frustrated & exhausted, there must be way too many complaints from soo many Furious Customers that he cannot cope with!

It’s a heartache just passing Checkers and reliving/rethinking the unbearable turmoils one experienced in the past!

As previously mentioned , that Store serves no value for majority of Customers!

Shut the Doors & Throw Away the Keys!!

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