Client service that is non-existent

I purchased a bus ticket on 27 March 2024 for Intercape through Computicket, when doing so the system showed “payment failed “ so I redone the purchase & only to discover it debited my account twice, I spoke to Cheslyn at Intercape who cancelled the duplicate ticket & was told to come to Computicket for a refund, I then went to Computicket at Checkers Hyper in New Market which I was told to come back once Computicket has sent an email for authorisation to authorise the refund which was done I have come back to Computicket at Checkers Hyper in New Market brought all the necessary documents for the refund, I have been standing for for almost 30mins as the lady (Neo) that is assisting me needs to call them, I am so irritated with both of these places the lady sits here waiting & waiting she says nothing, I am over people’s ****py service & all they do is say they are “sorry”