Client Service don't understand request

This has been my conversation with Checkers over the last few days.

Me: "I have already contacted you about this, but have not even received a confirmation of receipt, nevermind a solution!

Someone called Babalwa Peter is using my email address: ***. The rest of the information on this account is not me: not my name, not my mobile number, not my ID number.

I now cannot use my email address to register on the Checkers app, because this person has *******ly used it.

Please remove my email address from this account!"

Checkers' reply: " Hi Babalwa

Thank you for contacting us.

We're thrilled to inform you that your registration was successful.

Your membership is linked to your Xtra Savings card, ending in ***0784. your mobile number ending in ***565. and your email address ***"

Really? This is how you respond to me informing you of *****?

Your client service person obviously didn't pass reading comprehensively in school.

I have more screenshots of our interactions over the past 3 weeks to prove that the people in charge of your client service will not pass a basic comprehension test.