CheckersSixty60 and it's drivers arrogant and ****my! #Sixty60********

The App has a "choose my location" function, which I used. Only to realise when I was tracking the driver that it was gonna send him to an incorrect location that is not even in my complex. Then I used their "message the driver" function to give him a correct address. He called and I confirmed the correct address. He came to my complex but chose to take order to his friend's place instead of my unit and immediately called me to tell me to fetch it there. I'm a female and cannot be going to people's units randomly. I do not know why he chose the unit he chose knowing that it was incorrect.

I logged a call with their helpdesk at 14:45, at 16h00 Shirleen/Shirlene said the driver would go fetch the order and bring it to me since the driver had neither delivered to any of the addresses I had provided both correctly and incorrectly. At 16:16 she called back saying they won't be doing that, completely changing her address story. Then at 16:55, she called saying a manager would call me shortly and up to now, I have neither received my order or a call from Checkers.

This is absolutely disappointing and infuriating. That was the worst driver I had ever encountered in the delivery services. He was absolutely crude and slamming the phone mid conversation in both instances that he called.

It would be one thing if he had delivered to the initial incorrect order but he called me to get the correct address and still did not use it. I want the order delivered to my unit or cancelled. I cannot be buying groceries for Checkers drivers's homes or their friends.

Order#***9 Complaint Call ***