CHECKERS WORST AND WORST

Item: Checkers & Checkers Hypers
Rating: 1

First of all. "Checkers who prides themselves in good quality" decides to handle my complaint in this manner: * Saturday, the 22nd of October a Chad character calls me back, to merely say that my complaint is being acknowledged, and that he has escalated it to his managers, he is just waiting on feedback but he will DEFINITELY call me back either later the day, or the following day, to which I responded: "but the floowing day is Sunday" To which he responded by saying, " no I am working" *Saturday passed, no call back *Sunday passed, no call back *Monday passed, no call back * Tuesday morning at exactly 08:18am Chad finally gives me the promised call back. He apologizes on behalf of his Regional Ryno Palm, who gave this feedback: " Paying fines at the check outs is not active or implemented yet in this store, this can only be done at the Money Market section. " Re: my expired juice, the store went to check and there was no expired juice found. However what Ryno Palm decided to do to make up for this blunder, is for me to return the juice, get a refund and another juice!!! WOW!!! A whole R24.95 x2 just for me!!! My response to all the above: First of all Ryno Palm that bull**** excuse of not being able to pay fines at the check out, is just that...BULL****!! Because I ended up paying my fine at the check out, the same check out you're saying it can't be done at!! So educate yourself on your stores policies or procedures!!! And secondly telling me no evidence of expired juice was found in your fridges, means nothing, when I have evidence of an expired juice, which I kept!! So with your response, I can safely assume, that you're calling me a ****?? Thirdly that slap in the face R24.95 x2 compensation for my inconvenience, keep that and give it to your kids or grand-kids. Chad, let me address his lies. So after I told Chad I was waiting on his callback, he decided to tell me that he does not work over week-ends. To which I refreshed his memory of our previous conversation, he had no response. And does Monday qualify as part of the week-end? Because I had no callback on Monday either. So Checkers if this is how you decide to deal with my complaint, with lies and poor excuses, when you were at fault. I do not accept it, not at all.

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