Checkers Tokai, Blue Route mall ill treat their staff on the floor horribly in front of customers!!!

Last night 11/07/2018 at Checkers Tokai, Blue Route mall I felt so saddened & upset ...Went to Checkers in Blue Route, at 6.30pm. In the isle where I was at, the floor supervisor shouted loud to the lady packer "Moet ek weer met jou praat, ek slaan 'n ding op jou kop" I have brought this to 3 managers attention tonight & when I have approached the lady packer I told her "I dont like the way you were spoken / shouted at" Regardless what this supervisor said - When you want to K*K your staff out on the floor, call them one side, do it in a professional manner. Myself & other people were so shocked and I could see this Lady paker was put in the eyes. She said to me its fine, she is use to it. well she does not have to be use to it that someone is speaking to her like a dog! I am not making a scene about it, but something to remember, you as a manager / supervisor, next time you want to keep yourself "Kwaai" think of the next person you want to k*K out, you dont know what that person goes through in life - then they must sit with this treatment. well, when I have spoken to several staff members about this including the other supervisors on the floor then I was told she always speaks to the staff on the floor like this and they are too scared to speak up, well tonight I was the staff people's voice and stood up for them! Yes, I once too was a shelf packer / cashier etc and I KNOW WHAT IT IS LIKE TO TREATED LIKE A DOG BY MANAGEMENT! I once too did not have anyone to come up for me - as one is too afraid to lose your job as these staff management threaten you if you report them... I hope and pray this will not happen again!

The Response from the customer care people at Checkers today: (The manager did not even called me back, how pathetic!) Well, The customer care lady from Checkers phoned back to say that they have identified this lady and this will be address with the area manager as well as the divisional manager and the necessary steps will be taken and she assured me it will not happen again. The customer care lady said that this rude supervisor was "Just joking" but at the end of the day this shelf packer lady did not seem very impressed. When I mentioned that is why their staff call in sick and being threatened that they will lose their job if they report these rude management - the customer care lady just said that they dont treat their staff like this (Its not the way they do things) and also it will never happen again and that they will take the needed steps. when I asked will I keep up to date with this then she told me due to the safety of their staff unfortunately not. well, I am not happy with this. I want to know that the correct action was taken place. So I will post this matter further now on HELLO PETER! The area manager does not even have the ***** (Whom ever this is) to give me a call... SHOCKING! he or she could be busy, I understand but it is just another point that they dont care! So i was just given the generic answer as all managers do with complaints....And I am a faithful shopper and supporter at this store. I WANT THEM TO GIVE ME A REASON WHY I SHOULD STILL SHOP THERE - I am going to shop somewhere else now. (I do my daily and monthly grocery shopping by them and I dont just spend R300 - I spend alot by them)