Checkers tokai

I always do my monthly shopping at checkers. I visit checkers hyper in tokai seldom. And had a unsatisfactory experience last week 26th Jan. Firstly all my sanlam reality coupons could not be redeemed at the till point. And when I noticed the discount coupon was not redeemed I went to the customer service section to query.

There I was told its because some of there products is marked down with extra save and hence coupon was not app****. I showed them on the slip that there were products that was marked down and I still received the discount coupon. And I also said I always redeem these coupons (at checkers mitchells plain) and never had this problem before. I insisted it was there system error or cashier error but they did not want to understand my point.

While scrutinizing my slip, I noticed something that was marked down on checkers extra save on the shelf. Was not marked down on my till slip. I informed them and again they did not want to believe me. One of the workers went to check the shelf and saw it was indeed marked down.

I argued my point again that their system was not working correctly, but they told me to query the coupons by sanlam reality and refunded the difference of the product that was not marking down as extra save, without even apologizing.

If I had not scrutinized my slip, I would never have known I'm being ****** by checkers tokai.

I'm so dissapointed with the service I received!