Checkers Sunvalley - SHOCKING service

I wish I could give zero stars, because that is what they deserve. We ordered a massive lunch order using the 60/60 app that they keep bragging about over the radio. We had guests coming over for the lunch, placed the order at 10am in the morning. At around 1pm (3 hours later) I tried calling the store, which is Checkers hyper in Sunvalley, i asked to please find out where my order is, and if I can maybe come an collect it myself because we need it now, i was put on hold and then the phone cuts off. I tried calling again at least 10 times, eventually when they answered again i asked to speak to the manager, who is possibly the rudest man you will ever come accross. Needless to say he was nowhere to be found. i then called the app support, stayed on hold for 1 hour and 20 mins, they could not assist me and told me that WHEN MY ORDER EVENTUALLY ARRIVES I CAN RETURN IT TO THE STORE FOR A REFUND. How ridiculous is that? My order eventually arrived just before 4pm nearly 6 hours later and after my guests left. I then went onto checkers facebook to lay a complaint, where I saw that over 140 people have had a bad experience with this manager at this store in specific. being rude, dismissive, rude to staff and clients. I have seen him a few times and I always thought he was miserable, but never thought he is ***********, until now.

I then tagged checkers on facebook to show them all the complaints, asking them WHY IS THIS MAN STILL employed with all these complaints. I did some more research and apparently he was employed at Canal walk before, and there he also has a STRING of complaints.

Checkers has not responded to me in over 4 days. i told them i will be lodging this complaint on hello peter. I am not letting this go. The service, support and just general attitude is nothing short of shocking. and the fact that a rude, short tempered and *********** man is running this store, boggles my mind. GET YOUR ACT TOGETHER! I want someone to contact me from checkers. i am honestly not letting this go and I am giving Checkers a week to respond before I report them to the Consumer Protection Act and the Ombudsman