Checkers stole a R1500 from me

I have had the worst experience with checkers. On the 29 June 2024 at 17:00 I went to checkers to purchase items and do a cashback withdrawal. I purchase items to the value of R338.15 first there after I proceed to request a cashback withdrawal of R1500. Right after I inserted my card and saw the R1500 go out my account the machine at the till number 8 shut down. They gave me my items which I paid for but then refuse to give me the R1500. They indicated I should bring a bank statement to prove the funds went off on my side I spent an hour in that store that evening of which my battery died and I proceeded to go home. I visited the store again on Sunday the 30th of June with photograph on my phone of my banking app showing the funds went off they still indicated they cannot give me the money as it did not reflect on their side I was also told a incident will be logged and I should return on Monday and that the regional manager indicated that he will see to the query himself and will call me on Monday 1 July 2024. I was never called by anyone I visited the store again where I was told that they still working on my request and checking I spent two hours in the store to obtain that response after which I left. I visited the store again on Tuesday evening I spent another two hours in the store spoke to a different manager spent another two hours in the store of which I was told the till 8 did not reflect the R338.15 made at 17:13pm and that the till 8 last transaction is at 17:11pm I enquired how is it possible that they cannot even see the R338.15 for the items I purchased so which means they gave me items I didn’t pay for according to their system? No answer was given. This was a clear indication that something was wrong with their system cause on my banking app the money was debited which I showed them and I got a slip as well. They advised me they will look into it and I should return the Wednesday once again no called me on with no feedback I went to the store again on Wednesday this time I spent 3 hours in the store. I then realized that they never logged any incident with IT and it was only logged on Wednesday evening the regional manager also advised he knew about nothing and was not informed. I was infuriated as nothing was done I said I would not leave without my money I even showed them banking statements showing them the R1500 went out of my account and the bank advised the money was reserved for checkers and that checkers had to go and do their banking to obtain the money! To make things worst they said they cannot give my money and they can offer me a R1000 after I told them that I would not leave and that that they can take a pic of my bank card and my ID. I did not accept the R1000 and indicated I wanted the R1500. The store manager called the regional manager again and he came back and said the regional manager will now give me R750 just to be safe clearly this was a smack in my face and so insulting! And clearly they were taking me for a joke! I also came to know that the till 8 had Issues from the 25th of June including the 1 July and nothing was done they kept using this till clearly this is not a pending issues and their services are so bad. This just shows that checkers does not have the best interest of their customers at the core of their business and that they are not willing to lose “Potential” R1500 whilst I already lost a R1500! I have proof of all the people I spoke to as well the incident which was logged only on the Wednesday 04/07:2024 at 18:37pm and all the other tickets of the issues on the same till