Checkers Southgate is testing my patients

On the 16th june i went to checkers to buy some groceries i used scan to pay den the money went out on my account but at the till it kept on saying processing.I ws told to wait until the till is done it took almost 45min of me waiting until the supervisor Constance told me to pay again because the 1st one will definitely reverse i did explain to her dt i dnt hv enough money but however il use my sister's money since she said it will reverse within 24hours i wanted and the money never reversed last week Sunday i went to the stop i found supervisor called Nonkululeko if i remember well she told me a hell long story n gave me email address to email my statement i emailed the statement the very same Sunday till today i never received a response or my refund im very angry and disappointed i feel like now dy testing my patients the customer service is horrible i need my money otherwise they will see what i am made of i cannot be sent from piller to post with my money dts bull ****