Checkers Sixty60 worst online assist and delivery service.

Good day,

I placed an online order on the checkers App on 22/09/2024 for the timeslot 12:00 - 13:00, my order shopped and then got the notification that it was now on the way.

However, a few minutes later I received a notification that the order canceled as nobody was home. No driver was infront of my house nobody hooted, I received a call and when I answered the call was dropped in my ear, I even tried to call back but no one answered.

I then called your call center, and an Agen by the name of Shakeel answered I explained the situation to him he then told me he was going to escalate it to the store and placed me on hold, upon his return I then told him that this is continuously happening with the drivers and deliveries and how it's causing an inconvenience to me as I have to rearrange my life to collect orders when I placed them at a specific time only for the drivers to not pitch or show up way earlier than the scheduled time slot. The agent continued to speak over me after I told him over and over not to do so he kept on and on which you are able to hear when you pull the call, he was disrespectful and showing zero empathy, I asked for his Name and Surname and he didn't want to give it and kept speaking over me to a point that I had to drop the call. I am extremely disgusted by Checkers and their online team, you guys don't value your online shoppers and show no respect I am a frequent shopper and encourage many people to make use of the app for the convenience however, if this is how you treat people that support your company why promote such pathetic business practice. I do want this issue taken up further and will call, email until I get a resolution. I am beyond disappointed with your service and you should consider looking deeper at who you employ especially your call centre agents. You will lose many shoppers with this disgusting behavior.