Checkers Sixty60 - Worst experience, I will never utilise this app again

For the first time this past Saturday 05 November 2022 I bought on the Checkers Sixty60 application. Placed my order and after an hour realised that it’s been cancelled. I placed the same order again, and my money was deducted for the second time and the order got cancelled again. I called the call centre and all the consultant could say was that the orders have been cancelled and my money will be sent back in 24-48 hours. I then went in to the closest Checkers to me and bought all the groceries I initially ordered online and paid for it in cash, as the consultant confirmed that I’ll only get my money back in a day or 2. Which since Saturday until today, 9 November 2022 was not returned to me. I been calling non stop and no assistance to my avail, each time I was told that they escalating the matter to the IT department, cause at this stage I couldn’t even now log into my account anymore. Eventually they managed to get the account back up and working, but have now credited the amount of R2,081.26 to the app for me shop again!!??? Yet I was inconvenienced and had to go into the store and get the very same groceries I already ordered and got cancelled twice and now can’t get my money back into my bank account? How pathetic is this service?