Checkers Sixty60, very sorry, but not so much ...

I am a regular Checkers Sixty60 customer. Normally, I receive my order well within 60 minutes. Yesterday, I placed an order at 16:30 and only received it at 18:00, because of a technical problem at the store. I phoned the Checkers Sixty60 help line, the agent escalated the issue to the store manager and the matter was resolved. I received a follow-up call from the agent, a second apology, plus two written apologies by email and via Whatsapp. To their credit, Checkers then refunded my R35 delivery fee, which was all good and well, until I read the part where this refund would remain valid for only 7 days. If I didn't order again within 7 days, I would forfeit the refund. Wow. So, they let me down, apologized profusely and refunded the delivery fee, and then a week later, I can expect them to take that apology back? I wonder which dimwit in the Checkers Marketing Department dreamt up that dumb idea. If we ever let them down, we'll say we're sorry -- a lot -- and then we'll turn that apology into repeat business the week after. Newsflash! Common decency dictates that one doesn't pretend to apologize! You either mean it or you don't.