Checkers Sixty60 - Order #***0

Checkers Sixty60 complaint. Ordered 6 individual panini rolls. As an alternative we picked 6 white rolls that come in a pre-packed packet. There was nothing else close to what we wanted and the main purpose of the order was bread rolls so we went with that alternative option. After checkout it appears panini’s are out of stock and you proceed to give us 6 packets of 6 white rolls (36 rolls). Nowhere did we indicate we wanted 36 rolls. I can’t raise an issue on the app for some reason so I phone help centre. I tell them they welcome to fetch rolls but we not paying for 30 additional rolls. The call agent tells me that I made the incorrect selection and that for this reason I am not eligible for a refund. I am told that I should’ve known that the alternative of a single packet of 6 individual rolls would imply that it would be multip**** by 6 packets (36 rolls) when I selected that alternative. She told me if I am not happy I should drive to the store and return the rolls. This is unacceptable, if your app cannot calculate the correct quantity on an order that is out of stock then you shouldn’t give alternative options and where you do you shouldn’t place the burden on me if it incorrectly calculated the quantities. I have supported this service for 2 years plus, this is not how I expect to be treated. I am giving you a second opportunity to fix this so will await feedback from you that this amount has been reversed and the rolls collected.