Checkers Sixty60 Misses a Step but Fixes like a Boss!

Yesterday I order a few items I needed to prepare supper.

So I have been using the Checkers Sixty60 app for a while now but my order yesterday was a disaster! So I ordered Skinless & Deboned Chicken Thighs which was advertised as between 600g-1300g for R103 which I obviously wanted but instead got 549g of chicken obviously not enough to feed my household. I also order 2 x 800g Seasonal veg, 1 of the bags was clearly mishandled so 1 of the veg bags was torn open which I assume happened when packed in-store. Also I was charged for 1.3kg box Bananas which was not packed in my order but I was invoiced for. I even called the driver & queried the bananas which he said he never received but I should take it up with the store. So I emailed the Help Centre explaining the above expressing how unhappy I was & that I'd much rather get a refund & use the Woolies delivery app to pay the same R35 delivery fee but get better service. I immediately received an automated reply with a reference number and literally minutes later I received a notification that I was credited for the items in question on the app. I was still not satisfied because it now means that the Checkers employee will choose whatever value Meat products they feel like in future too leaving me upset again so I clicked the option to have the money refunded back to my card in 2 business days.

Honestly speaking, it is unrealistic to expect any business to get it right 100% of the time but due to Sixty60's swift service to rectify the problem, I will gladly use them again although not for Meat or Poultry products since weight varies & too much could go wrong here.

I am super impressed with Checkers. Yes your delivery packers should be more observant & strive for better but man your service blew my mind!