Checkers Sixty60 is one big ****!

I ordered on the checkers sixty60 app. I received confirmation and the ETA was 11:32. I receive a whatsapp message from the Checkers sixty60 number saying that the driver was outside at 10:56. At 10:57 I am standing at the gate and no driver in sight. I am puzzled as I know that the driver is supposed to call me to say he has arrived, non of that happened. I then call the sixty60 helpline number and that was just a waste of airtime because the consultant Vuyolwethu was of no help, he could not even confirm whether the driver had even gotten to my place and what exactly happened - timeframes!! This whole service is a big ****! NOW I HAVE TO WAIT +AN ENTIRE HOUR FOR MY MONEY TO BE CREDITED BACK IN TO MY ACCOUNT IN ORDER FOR ME TO MAKE ANOTHER ORDER??? Absolute trash!