Checkers Sixty60 is an example of a PATHETIC e-tailing service!

I started using Checkers Sixty 60 since the start of lockdown. In general they have a better turn around time than other online grocers. That is its strong point. But that is about where the benefit stops. Here is a list of why Sixty 60 is probably the WORST e-commerce retailer in South Africa: 1. Accuracy of inventory: The app indicates if an item is in stock or not. However in every order ALWAYS, fewer items that what I ordered are delivered. The final order states "item out of stock". What a waste of time, when your order arrives and half of the items are not there, and then I have to think of another plan to obtain those items. 2. Pricing of items: The Sixty 60 app offers items at standard pricing only. If Checkers has an item on special, the Sixty 60 app DOES NOT offer the product at the discounted price. 3. Poor after sales service: I have been trying for over TWO months now, to get a refund on an item that I believe I was over charged for - to no avail. I HAVE GIVEN UP. The average intellect of Sixty 60 staff who respond to emails seems to be quite low. On average the responder does not seem to understand my email request. On the other had several customer agents on the phone seem to be polite and agree to get back to me. THEY NEVER DO.

I strongly recommend that Checkers should stick to brick n mortar retailing - they clearly have a lot to learn -and are not ready for the digital market.

If they are able to get their selling platform properly synced with their inventory - they might have a chance. For now - Sixty 60 is nothing short of PATHETIC!