CHECKERS SIXTY60 IS A ****. THEY ARE UNABLE TO PTOVIDE THEIR ADVERTISED SERVICE

I ordered my families groceries after 6pm on Thursday 14 May 2020 for delivery on 15 May. There was no problem with the debit order. The app worked well and delivery was scheduled for 9 to 10 in the morning. I checked the app the morning of the 15th and everything still looked great, I then realized I forgot to order nappies so I made another order and once again the dibitborder flew off my account plus their added amounts. At 12pm, no delivery... 3pm my order is canceled due to a Covid case. No problem, I understand. I wait 5 working days for my refund... Nothing. I email their contact Centre and get told it could take up to 10 business days to refund. I wait until 7 business days and email them again. I get told my case is sent to the Admin department. Two days later I send another email. I get told to make sure I order after 6pm to ensure delivery of my goods as the stores close early. The next day I email them again asking for feedback. I get told my case is sent to their Help Centre will be in touch (keeping in mind I am emailing the only email address and contact they have made available for customers).

So now on June 1st, I have to write a review (probably to no avail as they do not even respond to any reviews) and I am just under R1500 out because of a refund that either was not processed or not correctly processed.