Checkers sixty sixty Terrible service from head office

I frequently order groceries atlesst 3 orders a week. Today I ordered groceries to be delivered at my mom's address and the app defaulted at the time of payment to my home address after I had checked several times that it was being delivered to my moms address. The deliver was the only helpful person in this situationi begged him to deliver to the correct address. When I called the *** number I spoke to rude call centre agent who didn't even attempt to hear me our just kept saying they cannot take responsibility and that nothing is wrong with the app it works for 10000 people ....so basically as a customer 1 in 10000 people my issue didn't matter. The driver was able to help me I sent him the snapshot and begged for his help and he provided great customer service but the call center agent was rude , harsh , unable to cooperate or hear me out and left me with such a bad experience with checkers and I order 3 times a week if not more. I am si disappointed that I will now order from. Pick n pay instead. Checkers really let me down with poor service.i do not wish to mention the drivers name because when I asked if they can reroute the driver they said no.....but when I appealed to the driver he initially hesitated but agreed kindly to help me as he too was so confused. Ultimately because of the kinderness of the driver checkers saved face. Your call center person is rigid and incapable of customer service and for that I will ensure I promote pick n pay instead of checkers to all by word of mouth.