Checkers Sixty Minutes Blames client for app Glitch

I just ordered Checkers Sixty Minutes and to my surprise, a bike and a vehicle show up at the same time. You would think Checkers Knysna being as small as it is would pick up that its a duplicate with the same products. Anyway I call the help centre to be told to send it back with the driver but I will be charged R35 delivery fee again because the driver has to go back. The consultant send it was my fault because I did not track my delivery and see that there was a duplicate and should have cancelled it - you have to be joking right!! Most clients Order and once the funds have been taken off - put their phone down and wait for Checkers to arrive and when I did have a look - I only received one notification that the delivery was enroute.

If I am not refunded in full for Checkers App glitch (I did not order the same products... twice - how??) I will be taking this further and I will never use Checkers again as well as all my friends and family.

How dare you blame a client for your app not working properly!! Ridiculous!!