Checkers Sixty 60 my A#S

I placed an order on the Checkers Sixty 60 app for my children's nappies at 19:15, with order number (***A) at a coat of R440.98 which was deducted from my account, this was further confirmed by an email with an expected time of delivery. At 19:19 I received a call from a call center agent advising me that they can not deliver my nappies as orders for the day closed at 19:00, whixh I found strange as my order had been accepted and funds were withdrawn from my account. I advised tje agent to then refund the money so I can send someone to bu nappies on mu behalf, which she said she will not be able to do so as the system can only refund me through the app for future purchases however I can request tjis credit to be paid to my bank account via tje app,this I found un ethical as if my order was accepted, they should deliver as per their promise. But this was surely not going to happen as she explained a few times, I then requested her to speak to her manager to find a solution to this issue so I can ensure I am able to get these nappies, especially since I am aware that my local Checkers closes at 20:00 pm. The agent stated she would speak to her manager and advise what they will do, it is now 21:29 pm on a Friday evening and the Checkers Sixty 60 agent who called me at 19:19 pm has not called me back and I have not received my children's nappies. Interestingly enough, my order has been canceled on the App. I am just defeated by the lack of compassion from such an institution, really sad. Its one customer, it wont make a difference on their profit margin, but I am gone. Never again at Checkers.