CHECKERS RESERVOIR HILLS ON A DOWNWARD SPIRAL

Checkers provided excellent service and the customer care was excellent! Now I have to change my opinion and I feel pained that Checkers is reaching such a low level in my estimation. I requested a meeting with the recently appointed Manager. He suggested that I come on the following day. When I reached there with the parent of a child who needed assistance I was advised that the Manager had gone for training! If this is not the height of irresponsibility then I cannot find another definition for this! I called the Office in Brickhill Road and left my number for the area manager. Not receiving a call from the area manager I called the office again and I was advised that my number was sent to the area manager and that she will be advised that I will be expecting her to call. On the next day I informed my disappointment to the Customer care and I was given a reference number and an pology for behaviour that was unacceptable and the assurance that I will receive a call from the area manager and the store manager. Nothig was forthcoming and I called the customer care again. After much effort on my part I received a call from the area manager and this call was reminiscent of the apartheid days when a White child called an adult of colour by his name. She called me using my surname without the prefix MR. JUST MY SURNAME!!! then she explained that the assistance we hoped to receive would not be provided by Checkers. She also promised to send me the contact details of someone in Umhlanga that I could spek with. She did not apologise for the irresponsibility of the store manager. She also did no fulfil her promise of sending me the contact number she suggested. I called the customer care and expressed my disgust of being treated like a second class citizen by being called by my surname by one half my age. I also pointed out that the Store Manager still failed to apologise for inviting us to a meeting only to have left for a training session. Can yo believe it!!! Customer care called and assured me that the area manager would desist in calling people by their surnames. NO APOLOGY1 Smacks of arrogance! and now I refuse to visit the store and if this is how Checkers want to treat customers then it says volues of its descent from being the best in my opinionto the worst in the present. One who cannot keep an appointment is accorded the task of managing a store. Scary! An area manager who I believe is stuck in the pre democracy era is also highly questionable. A customer care that cannot prevail on incumbents to ensure that customers are treated with respect and afforded the best service. This downward spiral leaves me saddened - especially when I remember that I was a special guest at the opening function at this store