Checkers Reservoir hills not disabled friendly

Went to checkers Reservoir hills today ( 04 August 2025) , I have a disability and use a wheel chair, My son and I went into checkers and did some shopping ,then went to the till to pay , because my son was pushing the wheel chair I had the items we picked on my lap, we stood in the queue watched by security and staff of checkers ,but non of them stopped to tell us that there was a special counter for people with disability, My son spotted the sign and pushed me to that till , it was a corner till point , but to our surprise, there was no cashier at the till ( had a till closed sign )and the store also put a sweet box stand next to the disability till, there was no way even if it was open , that i could fit to get to the till, I battle to get through normal tills as it's narrow, we waited at another till ( watched by checkers staff ,but no one even cared) , I asked one off the front line managers about the till being closed and why do they have sweet box display next to it, all she said was she will speak to the Manager. Checkers Reservour hills needs to learn more from checkers Gateway, My shopping there was so easy, the store was busy and to surprise , a security gaurd saw me in the long queue ,came to me and personally took me to the disability teller, Now that's what you call customer care. As a disabled person , life for us is difficult when it comes to shopping and getting into places , I am not asking for special treated , just a chance to enjoy shopping , and for the stores to take our needs into consideration, to make the experience easy.