Checkers Protea Hoogte - Awful experience

I would like to once again bring to the attention of the Shoprite Checkers management team my serious concerns regarding the standard of service at Checkers Protea Heights (Brackenfell). Unfortunately, this store has become one of the most unpleasant grocery stores to shop at, based on repeated experiences.

I would like to highlight the following three incidents:

1. Hot Food Counter I attempted to purchase a hot meal for my gardener and waited at the counter for an extended period. The staff member assisting customers appeared to work deliberately slowly, which was noticed and commented on by approximately five customers who were waiting. To make matters worse, a 60/60 picking staff member was assisted ahead of all waiting customers, despite arriving after us. When it was finally my turn, the staff member did not return my greeting and instead said something in her own language which I did not understand. The tone and context came across as dismissive and unprofessional.

2. Bakery Counter The bakery counter is, quite frankly, unacceptable. Once again, I waited for assistance for a considerable time. An elderly lady waiting with me remarked that this lack of service is normal at this counter. Staff serving the public should display basic courtesy, urgency, and professionalism, which is currently lacking.

3. Shouting Across the Store There is frequent loud shouting and conversations between staff members across the shop floor. This creates an uncomfortable and unprofessional shopping environment and should not be acceptable in a retail space where customers are present. I experience this regularly at Checkers Protea Heights.

All staff members should understand that customers are the reason the store operates. Without customers, there are no jobs. It is concerning that these issues persist, especially as they have been reported previously—not only by myself, but also by many others, as reflected in the poor ratings and feedback on HelloPeter for this specific store.

It appears that management at Checkers Protea Heights is unable or unwilling to address these ongoing issues. If left unresolved, this situation may eventually escalate into a more serious problem that could have been prevented through proper staff management and customer service training.