Checkers Olympus Sixty60 drivers’ rudeness

I’ve been ordering and receiving deliveries from Checkers Olympus via Sixty60 together with my fellow residents in our estate in Mooikloof, Pretoria for the past 2,5 years. Until last month when Checkers Olympus decided it won’t be taking any orders from our estate, without prior notice. I got a shock of my life by their rude treatment when my orders got cancelled 3 times and only to hear from my fellow residents in the estate on our social group that they also went through the same treatment as well. What happened to me was, I placed my order as usual, then it got accepted, they did n completed the live shopping and when it was collected by the driver, the driver didn’t leave the premises, as I was tracking it on the app. But instead, he cancelled the order noting “ location not found “ I then called the Sixty60 customer care line to find out what’s the issue and the agent I spoke to was also surprised as he checked my order history and could see that they’ve been delivering for the past 2,5yrs. He then asked if I had moved places, then I said no, it’s the very same location. He told me to reorder and make a note to the driver to call for directions if he can’t locate me. I did so, the next order got cancelled again when it got to the driver, this time the driver stated “ no one at home” I called the Sixty60 care line again and the agent was shocked by the driver’s behavior and said he’s escalating the issue but in the meantime I should place my order again while he’s reporting the issue. I placed it for the 3rd time. This time it got cancelled without a reason, then another agent from Sixty60 called me to explain that Checkers Olympus’s Management are saying they’ve decided to cancel any orders from our estate in particular and will no longer be delivering to us. So she advised to request a refund instead. I asked what could be the reason for their decision, then she explained that they say they only cater for the Olympus area only and to the vicinity of 3,5km from their shop and our estate is 8,4kms away from the shop. I then asked, so y don’t they just increase the delivery charge instead of canceling, then she said, they just said they won’t deliver to your estate in particular anymore. I got shocked by this news and the treatment. I then requested for the refund which too 3 days to clear back into my account. The both times I made orders that were cancelled on that day, I had tipped the driver R50, both R50s were deducted from my account but were never refunded, when I emailed the customer service with my bank’s transaction history to show the money never went back into my account, the person who responded to my email, told me I don’t know what debit and credit is, mind u… I practice accounting for a living. This made me so angry and decided to never set foot at any Checkers store ever again, doesn’t matter where the shop is located. As long as it’s Checkers, I won’t buy or even go in.